Home Hotels How Much Compensation Would You Ask For, If This Happened In Your Hotel Room?

How Much Compensation Would You Ask For, If This Happened In Your Hotel Room?

by SharonKurheg

The Hilton Fort Wayne at the Grand Wayne Convention Center (holy crap, what a mouthful!) has a lot of things going for it:

  • It’s been in the TripAdvisor Hall of Fame for outstanding reviews 5 years in a row
  • It’s just a walk to cafés, bars, Parkview Field and major downtown offices
  • It offers free airport and area shuttle
  • The hotel features a restaurant and bar with daily room service
  • They offer a fitness center, business center and snack shop
  • It’s a pet-friendly hotel for your four-legged family

It gets 8.7/10 on Booking.com, 4.3/5.0 on Expedia and  4.5/5.0 stars on Tripadvisor, which ranks it as the #6 hotel in Fort Wayne.

So I guess it’s doing pretty well.

But back in 2018, they had a little problem…

A boyfriend and girlfriend were staying at the Hilton Fort Wayne at the Grand Wayne Convention Center (can I just call it the HFWatGWCC?), when they discovered this:

Obviously, it looked like they thought it was more funny than anything else, so that’s good.

From what I can see from TripAdvisor, the toilets were apparently new to the hotel and caused some issues in several rooms:

  • “We had to lift the lid of the toilet to close the bathroom door!” (May, 2017)
  • “there was only two inches clearance between the toilet and door” (May, 2017)
  • “Although the hotel is attractive and clean, I can’t get past the fact that it has the most ridiculous bathroom ever. When closing the door it almost brushes the toilet it is so tight.” (March, 2018)

To their credit, it appears that the HFWatGWCC fixed the bathroom door clearance issue sometime after the woman and her boyfriend stayed at the hotel.

Of course, we don’t know the rest of the story of what happened that night – were there are other rooms available? Did they not know to ask? Did they not care? I dunno.

I DO know that if this had happened to Joe and me, we probably wouldn’t have said anything. We’re married, and a bathroom door that doesn’t close all the way isn’t a big deal to us. If we were still in the early years of when we were dating, or especially if it was during the time when we were “just friends” (yeah, we’re one of those sickeningly sweet couples who were close friends before we ever dated), we probably would have asked if we could have another room. But if it had happened to us in 2018? We probably would have told the front desk as we checked out so they could be aware of the problem, but we definitely wouldn’t have asked for any sort of compensation. After all, we were the couple who lived through this (also in 2018, now that I think about it).

But that’s us and as the blog says, Your Mileage May Vary. If this had happened to you, under your “real life” circumstances, would you have asked for compensation? What would you have asked for?

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This post first appeared on Your Mileage May Vary


Rich February 6, 2020 - 4:47 pm

I wouldn’t have asked for compensation as such, but if I considered this a show-stopper–if I was traveling with someone, or even if I just cared about closing the bathroom door after using the toilet–I’d consider this room non-habitable. I’d ask to be moved. If no other rooms were available, I’d say that the front desk should walk me and give me whatever walked guests with reservations are entitled to.

Emily February 6, 2020 - 10:54 pm

I agree with Rich. This isn’t habitable. It’s not about compensation. Find another room for my family. Period.

Jinxed_K February 7, 2020 - 10:50 am

I’ve had similar happen in a Hyatt…
It closed but there was absolutely no room to stand in front of the toilet and close the door.. Had to step into the shower.
Seeing as there was some damage halfway up the door, I’m guessing it didn’t close properly previous to the current toilet being installed either and somebody forced it.


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