A few weeks ago, I sent a Tweet to Southwest about a minor and rather unimportant benefit I’d be losing out on because of the onboard service changes put into…
A few weeks ago, I sent a Tweet to Southwest about a minor and rather unimportant benefit I’d be losing out on because of the onboard service changes put into…
Two days before we were due to fly on American Airlines from Orlando to New York, Sharon’s phone rang. We’re generally not ones to answer our phones (Note from Sharon:…