Why I Think American’s New (To Me) Policy Is Very Smart

Two days before we were due to fly on American Airlines from Orlando to New York, Sharon’s phone rang. We’re generally not ones to answer our phones (Note from Sharon: As a meme I recently saw said, “The best time to call me is in a text message”) and when a random call comes in from an 800 number, it’s a definite direct-to-voicemail call for both of us. For some reason, I had Sharon’s phone in front of me and after the first call went to voicemail, the phone rang again from the same number. I was at my computer so I Googled the number (800-433-7300).

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At first glance, my heart dropped. Why would American Airlines be calling us two days before our flight? I imagined the worst, like our flight was canceled because of the 737 MAX schedule changes. I picked up the phone.

“Hello, Sharon’s phone. This is Joe. How can I help you?”

That’s not how I answered but it has to be extraordinary circumstances for me to pick up a call on her phone.

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