Two days before we were due to fly on American Airlines from Orlando to New York, Sharon’s phone rang. We’re generally not ones to answer our phones (Note from Sharon: As a meme I recently saw said, “The best time to call me is in a text message”) and when a random call comes in from an 800 number, it’s a definite direct-to-voicemail call for both of us. For some reason, I had Sharon’s phone in front of me and after the first call went to voicemail, the phone rang again from the same number. I was at my computer so I Googled the number (800-433-7300).
At first glance, my heart dropped. Why would American Airlines be calling us two days before our flight? I imagined the worst, like our flight was canceled because of the 737 MAX schedule changes. I picked up the phone.
“Hello, Sharon’s phone. This is Joe. How can I help you?”
That’s not how I answered but it has to be extraordinary circumstances for me to pick up a call on her phone.
Continue reading “Why I Think American’s New (To Me) Policy Is Very Smart”
