Airlines get a bad rap, often deservedly so. According to USA Today, two of the twenty most hated companies in America are airlines with United coming in at number 19 and Spirit, not surprisingly, getting the number 9 slot. I think this comes from many of the customer unfriendly policies that the airlines implement, ranging anywhere from non-refundable tickets, excessive baggage charges, Basic Economy tickets and charging for everything from Wi-Fi to blankets and even sodas while onboard. I’ve read post after post of Facebook friends who have been treated horribly by airlines. But here’s a question – if airlines are willing to treat celebrities, Olympic medal winners and national icons horribly, what makes you think you’re any different? Please know that I’m writing this knowing that these celebrities are complaining about #firstworldproblems.
We read other travel bloggers all the time, for tips, ideas, news and anything else that can pop up in the world of miles and points. We saw this post earlier this week, from another travel blogger, One Mile At A Time. It discusses how Twitter can be the best or the worst thing ever when you’re trying to fix a problem with an airline.
We just recently used Twitter to fix our reservation with JetBlue and they were great, but Continue reading “Posts We Like: “When An Airline Proves Twitter Support Is Officially Worthless””