Twitter

Not long ago, the travel world was rocked for a moment when an American Airlines passenger tried to open the plane door, mid-flight. After de-escalation techniques didn’t work, she was…

I have found that the best way to resolve a travel-related customer service issue is to contact the company on Twitter. I’m not saying you should blast out your travel…

JetBlue got into a sticky situation after its social media people put out a seemingly innocent but poorly timed tweet earlier this week. The corporate Twitter account of the New…