Twitter

During the pandemic phase of travel, many companies made changes that went unnoticed. I was reminded of one of them when I tried contacting Delta via Twitter direct message. While…

Companies have differing views about Twitter. Some of them seem to feel that it’s a bothersome platform where anyone can air complaints where everyone can see. Others view it as…

There are lots of companies that, either on their own or in partnership with a marketing research organization, rank airlines. J.D. Power & Associates. Forbes. 10best. Travel & Leisure. AirlineRatings.com.…

Not long ago, the travel world was rocked for a moment when an American Airlines passenger tried to open the plane door, mid-flight. After de-escalation techniques didn’t work, she was…

I have found that the best way to resolve a travel-related customer service issue is to contact the company on Twitter. I’m not saying you should blast out your travel…

JetBlue got into a sticky situation after its social media people put out a seemingly innocent but poorly timed tweet earlier this week. The corporate Twitter account of the New…