resolution

When I wrote my article about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The one comment I…

We don’t rent cars all that often. We’ve become much more comfortable taking public transportation to/from the airport in major cities like New York and Chicago and then using Uber/Lyft/Taxi…

And all of a sudden, BOOM, it’s a new year! I know we’re all hoping 2018 will be better than 2017. Meanwhile, here is a quick recap of the posts…