I’ve taken over 75+ trips on UBER since I joined over 5 years ago. I know I’m not a power user of the service. For us, it has changed the way we travel when on vacation. It’s an additional option to get from point A to point B. We find it extremely helpful to get around cities we don’t know and to get to places not easily accessible by public transportation. If we want to check out that Tiki Bar we heard about, we’ll take an UBER.
I’m pretty lenient when it comes to driver ratings. I understand a driver’s income is directly connected to their rating as they could lose their job if that rating goes too low. Because of this, most of my reviews are 5 stars. I reserve less than a 5-star review for those drivers who really deserve it. The one driver who didn’t know how to get to the airport and I eventually needed to point to each turn only got 3 stars from me. The one who came to pick me up with stuff all over the back seat which he needed to move before we could leave, 4-stars. The only 1-star ride I’ve ever taken was when the driver in Vegas took a deliberately longer route without asking resulting in a charge almost double from what I was expecting. When you do sneaky stuff like that, you deserve to lose your job.
While I’ve always looked at my user rating, I never really thought about it that much.