Over the course of several years, I’d convinced myself that American wasn’t that great of an airline to fly on. This isn’t taking the
destruction devaluation of the Advantage frequent flyer program into account; it was just the experience we had when flying with them. Their gate agents tended to range from indifferent to downright surly. Take the flight where the gate agent insisted that Sharon’s bag was too big for the overhead and the other flight where the exact same thing happened again.
All of these experiences led to American placing 5th on our list of best U.S. Airlines only beating out the ultra low cost carriers (and United, which we flat out refuse to fly). Honestly, our experiences on Frontier were better than our flights on American. At least their cabin crews acted like they actually wanted to be there.
I was admittedly trying to avoid flying on American wherever I could, but in some situations, I just couldn’t avoid them due to cost or schedule. Then something happened.