It’s happened to everyone at some point. You arrive in Austin on American Airlines, while your checked luggage arrives in Boise (that really did happen to us, several years ago. They got the bag to us about 12 hours later). Or you arrive at JFK on United and your 4-wheeled bag now has 3 wheels…or a rip…or a dent (that happened to me too, 20+ years ago). Or you arrive in San Francisco on SouthWest and your bag just…disappears. Forever (Well, eventually they’ll find it, but if they can’t figure out who it belongs to, like if your luggage tag broke off and there’s no airline sticker on the bag, it’ll eventually wind up at this place. You don’t want it to go there.).
As it turns out, there’s a group paying attention to, not only how often peoples’ bags are lost, misdirected or damaged, but also which airlines do the most and least amounts of losing, misdirecting and damaging. Of course, trying to figure out the U.S. Department of Transportations’ (USDT) info is like searching for a needle in a haystack, but luckily another group has done the hard work for us.