Expedia Kept Trying to Schedule An Airport Shuttle Even After Customer Was Safely Home

One of our friends visited London and endured a frustrating exchange with his Online Travel Agent in regards to a ride to the airport for his flight home. I followed along with the thread on Facebook, and after he arrived safely home, I asked and received permission to share the details.

Here’s the story:

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The Major U.S. Airline I’m Actively Avoiding And Why

When booking trips, the first thing I do when looking for cheap flights is to set the search filter to avoid certain airlines. I’ve stopped looking at Spirit and Allegiant for domestic flights. If I’m looking for flights in Europe, we’re not going to book on Ryanair. If you read here regularly (and if you do, thank you!) I bet you’d think Frontier would be on that list. But nope, after eventually flying with them, they’re fine for what they are and I’d fly them again if the circumstances were right.

The airline I’m actively avoiding is United.

Here’s why…

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My Favorite Thing About AutoSlash Has Nothing To Do With Saving Money

If you’re not using AutoSlash when you rent a car, you should be. Their service has saved me hundreds of dollars on car rentals over the years. AutoSlash works on two levels. First, if you enter in your trip details, they’ll email you a list of the lowest prices they’ve found for your rental taking into account all of the discounts you’re eligible for. The second service they offer is tracking your rental and looking for a lower price. Once you’ve made a reservation, either through them or on your own, you enter the rental details into their website and they’ll email you if they find a lower price for your trip.

The cost of these services? They’re FREE!

But the savings they offer isn’t the best thing about dealing with AutoSlash. It’s their customer service. I wish other companies worked the way they do. Continue reading “My Favorite Thing About AutoSlash Has Nothing To Do With Saving Money”

Maybe American Airlines Isn’t As Bad As I Thought (Hmm…On Second Thought, Yeah, It Still Is)

Over the course of several years, I’d convinced myself that American wasn’t that great of an airline to fly on. This isn’t taking the destruction devaluation of the Advantage frequent flyer program into account; it was just the experience we had when flying with them. Their gate agents tended to range from indifferent to downright surly. Take the flight where the gate agent insisted that Sharon’s bag was too big for the overhead and the other flight where the exact same thing happened again.

All of these experiences led to American placing 5th on our list of best U.S. Airlines only beating out the ultra low cost carriers (and United, which we flat out refuse to fly). Honestly, our experiences on Frontier were better than our flights on American. At least their cabin crews acted like they actually wanted to be there.

I was admittedly trying to avoid flying on American wherever I could, but in some situations, I just couldn’t avoid them due to cost or schedule. Then something happened.

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If The Airlines Treat Celebrities This Terribly, How Do You Think They’ll Treat You?

Airlines get a bad rap, often deservedly so. According to USA Today, in 2018, two of the twenty most hated companies in America were airlines, with United coming in at number 19 and Spirit, not surprisingly, getting the number 9 slot. I think this comes from many customer unfriendly policies airlines implement, ranging anywhere from non-refundable tickets, excess baggage charges, Basic Economy tickets and charging for everything from Wi-Fi to blankets and even sodas while onboard. I’ve read post after post of Facebook friends who have been treated horribly by airlines. But here’s a question – if airlines are willing to treat celebrities, sports figures and national icons horribly, what makes you think you’re any different? Please know that I’m writing this knowing that these celebrities are complaining about #firstworldproblems.

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