customer service

I’ve been renting cars for over 25 years. I’ve seen many of the tricks and I know how to avoid them. I signed up for the car rental programs, so I…

When I need to reach an airline, hotel or rental car company for assistance, I’ll head to Twitter. In my experience, I’ve had wonderful interactions with customer service representatives who…

The International Association of Machinists and Aerospace Workers, the labor union that represents Southwest Airlines’ customer service agents, recently wrote in a note to its members that, “Southwest Airlines just…

Airlines get a bad rap, often deservedly so. According to USA Today, in 2018, two of the twenty most hated companies in America were airlines, with United coming in at…

Before the travel slowdown, I read a post in a Facebook travel group that made me think about what we expect an experience to be like when we travel. Paraphrasing…

Companies have differing views about Twitter. Some of them seem to feel that it’s a bothersome platform where anyone can air complaints where everyone can see. Others view it as…

One of the best ways we’ve found to contact an airline for customer assistance has been direct messages via Twitter. Their social media gurus have almost always been quick and…

When travel reductions due to the coronavirus pandemic hit their worst, planes were flying with less than a 10% passenger load. The few passengers on board wanted to distance from…

Happy Sunday to all of our travel friends, both near and far! Here are some articles we’ve read from other bloggers (and other sources) that we think you may like,…

Happy Saturday friends, and hooray, it’s finally the weekend! Here’s a recap of what’s gone on at YMMV this week. From what we’ve written to what others wrote that we…