I usually save my commentary posts for Fridays, but this is one I just couldn’t keep in for that long. When booking trips, the first thing I do when looking for cheap flights is to set the search filter to avoid certain airlines. I’ve stopped looking for Spirit and Allegiant for domestic flights. If I’m looking for flights in Europe, we’re not going to book on Ryanair. If you read here regularly (and if you do, thank you!) I bet you think I’m going to be adding Frontier to this list because we just finished our first time flying with them. But nope, they’re fine and I’d fly them again if the circumstances were right.
The airline I’m going to be actively avoiding is United.
Continue reading “The Major U.S. Airline I’m Going To Actively Avoid And Why”
Happy Saturday, y’all! Here’s a quick recap of the posts we wrote this week:
This week Joe wrote about:
And Sharon wrote about:
Like this post? We have plenty more just like it and would love if you decided to hang around and clicked the button on the top (if you’re on your computer) or the bottom (if you’re on your phone/tablet) of this page to follow our blog and get emailed notifications of when we post (it’s usually just once or twice a day). Whether you’ve read our posts before or this is the first time you’re stopping by, we’re really glad you’re here and hope you come back to visit again!
Airlines get a bad rap, often deservedly so. According to USA Today, two of the twenty most hated companies in America are airlines with United coming in at number 19 and Spirit, not surprisingly, getting the number 9 slot. I think this comes from many of the customer unfriendly policies that the airlines implement, ranging anywhere from non-refundable tickets, excessive baggage charges, Basic Economy tickets and charging for everything from Wi-Fi to blankets and even sodas while onboard. I’ve read post after post of Facebook friends who have been treated horribly by airlines. But here’s a question – if airlines are willing to treat celebrities, Olympic medal winners and national icons horribly, what makes you think you’re any different? Please know that I’m writing this knowing that these celebrities are complaining about #firstworldproblems.
Continue reading “If The Airlines Treat Celebrities Terribly, How Do You Think They’ll Treat You?”
When I wrote my article about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The one comment I received the most from people who work in customer service can be paraphrased in this simple statement:
“Well, maybe you’re right but the customers suck!!”
Continue reading “Three Ways To Be A Better Customer When You Travel”
Spirit Airlines, the low cost air carrier that so many people love to hate, has apparently decided their reputation is getting in the way of gathering even more profits (they already report some of the biggest profit margins of any airline in the country because of their charging practices), so they’ve turned to one of the most customer satisfaction-oriented companies in the world to help them with their problem of customer service.
Continue reading “Spirit Airlines Working With Disney To Improve Its Customer Service”
Woop, woop! It’s the WEEKEND! Here’s a quick review of what we posted this week:
Like this post? We have plenty more just like it and would love if you decided to hang around and clicked the button on the top of this page to follow our blog and get emailed notifications of when we post (it’s usually just once or twice a day). Whether you’ve read our posts before or this is the first time you’re stopping by, we’re really glad you’re here and hope you come back to visit again!
The travel industry is all about customer service. As a business, you provide a service to your customers. That may be transportation on an airplane, train, bus or car. It could also be a place to stay like a hotel room, villa, AirBnB or campsite. You may be responsible for feeding those visiting your town at a restaurant. Lastly, you may be providing an essential need or travel service like acting as a guide or working at an entertainment facility, historic place or a park. All these jobs are front line service positions that directly impact how much a traveler enjoys his or her trip, regardless if it’s for business or pleasure.
Back in the old days, it was easy to measure how well your customer service was doing. If the service you provided was done well, people would return. If you did really good, they might even tell their friends and you would then have more customers. If your service was bad, the customers wouldn’t come back. If you were really bad, you could be sure they would tell everyone they knew and eventually you wouldn’t have any business left.
What changed? Continue reading “These Two Words Are Ruining The Travel Service Industry”