Product & Company Review: Tom Bihn – Great Travel Bags & Even Greater Customer Service

I’m going to reveal a little behind-the-scenes secret of Your Mileage May Vary – Joe and I each have ongoing lists of what we plan to write about, not only in the immediate future, but also what we’d like to post…eventually. Some of the topics in the latter list can stick around for literally YEARS and sometimes, like today, something that’s been on a list for a long time gets pushed to the front because of reasons.

Such is the case of this topic of mine: Tom Bihn bags.

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Three Ways To Be A Better Customer When You Travel

When I wrote my article about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The one comment I received the most from people who work in customer service can be paraphrased in this simple statement:

“Well, maybe you’re right but the customers suck!!”

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Expedia Kept Trying to Schedule An Airport Shuttle Even After Customer Was Safely Home

One of our friends visited London and endured a frustrating exchange with his Online Travel Agent in regards to a ride to the airport for his flight home. I followed along with the thread on Facebook, and after he arrived safely home, I asked and received permission to share the details.

Here’s the story:

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The Major U.S. Airline I’m Actively Avoiding And Why

When booking trips, the first thing I do when looking for cheap flights is to set the search filter to avoid certain airlines. I’ve stopped looking at Spirit and Allegiant for domestic flights. If I’m looking for flights in Europe, we’re not going to book on Ryanair. If you read here regularly (and if you do, thank you!) I bet you’d think Frontier would be on that list. But nope, after eventually flying with them, they’re fine for what they are and I’d fly them again if the circumstances were right.

The airline I’m actively avoiding is United.

Here’s why…

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