Three Ways To Be A Better Customer When You Travel

When I wrote my article about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The one comment I received the most from people who work in customer service can be paraphrased in this simple statement:

“Well, maybe you’re right but the customers suck!!”

Continue reading “Three Ways To Be A Better Customer When You Travel”

Expedia Kept Trying to Schedule An Airport Shuttle Even After Customer Was Safely Home

One of our friends visited London and endured a frustrating exchange with his Online Travel Agent in regards to a ride to the airport for his flight home. I followed along with the thread on Facebook, and after he arrived safely home, I asked and received permission to share the details.

Here’s the story:

Continue reading “Expedia Kept Trying to Schedule An Airport Shuttle Even After Customer Was Safely Home”

The Major U.S. Airline I’m Actively Avoiding And Why

When booking trips, the first thing I do when looking for cheap flights is to set the search filter to avoid certain airlines. I’ve stopped looking at Spirit and Allegiant for domestic flights. If I’m looking for flights in Europe, we’re not going to book on Ryanair. If you read here regularly (and if you do, thank you!) I bet you’d think Frontier would be on that list. But nope, after eventually flying with them, they’re fine for what they are and I’d fly them again if the circumstances were right.

The airline I’m actively avoiding is United.

Here’s why…

Continue reading “The Major U.S. Airline I’m Actively Avoiding And Why”

My Favorite Thing About AutoSlash Has Nothing To Do With Saving Money

If you’re not using AutoSlash when you rent a car, you should be. Their service has saved me hundreds of dollars on car rentals over the years. AutoSlash works on two levels. First, if you enter in your trip details, they’ll email you a list of the lowest prices they’ve found for your rental taking into account all of the discounts you’re eligible for. The second service they offer is tracking your rental and looking for a lower price. Once you’ve made a reservation, either through them or on your own, you enter the rental details into their website and they’ll email you if they find a lower price for your trip.

The cost of these services? They’re FREE!

But the savings they offer isn’t the best thing about dealing with AutoSlash. It’s their customer service. I wish other companies worked the way they do. Continue reading “My Favorite Thing About AutoSlash Has Nothing To Do With Saving Money”