I first saw a sign for Thanks Again when I was in line at Earl of Sandwich at a rest stop on the Florida Turnpike. Never one to pass up free points, I tried to figure out the program while on line. It took a little longer than my wait in line to sign up for the program but I’ve been earning points, here and there, ever since. While at first I thought these points would be worthless, it turns out they can be helpful in places where other points currencies aren’t all that useful.
The responses of the annual J.D. Power 2018 North America Airline Satisfaction StudySM have been tabulated and analyzed and the top U.S. airlines have been announced. Alaska Airlines won first place for traditional carriers for, hello, the 11th consecutive year (!!!), and Southwest was named best of all the low-cost airlines for the 2nd year in a row (it upsurped the title from JetBlue in 2016). Here are the rankings: