Not long ago, we posted a blog article about “How To Be A Good Guest.” This is Part 2.
Vacations to Disneyland (DL) and Walt Disney World (WDW) are meant to be special and they usually are. A lot of what makes those times special are the Cast Members (Disneyspeak for “employees”) who do everything and work everywhere – hotels, attractions, housekeeping (they call it Mousekeeping, LOL!), internal transportation, custodial services, guest services, entertainment, food & beverage, reservations, photographers, plus many, many more areas. That’s on top of all the Cast Members (CMs) who do stuff behind the scenes that you may not even know about.
Joe and I have been Disney fans for pretty much our whole lives (and that’s a LONG time, people!) and know a lot of CMs and former CMs who work or have worked at Disneyland and Walt Disney World (and sometimes one and then the other!). And just as we’ve sometimes heard Disney Guests (Disneyspeak for “customers”) say how they wished things could be different with this or that at DL or WDW, we’ve occasionally hear our CM friends and acquaintances mention ways they wished some situations could be better, as well. It got us to thinking, “We know what makes a good CM but what makes a good Guest? What can Guests do to make their visit to Disney, and the CMs’ job more positive experiences?” So we asked them:
If you could tell Guests anything you wanted that would make their vacation and your job better, all at the same time, what would you tell them?
Here’s what they had to say.
Note: Due to the nature of this post, our main goal was to keep our friends’ and acquaintances’ anonymity intact. We had them respond to us via personal conversations, private messages and emails so what they each said was not where the general public could see or hear them. We purposely are not including gender or which Disney park(s) these people work(ed) in, and we are intentionally keeping the areas/departments where they work(ed) very broad, and even changing the name of the department at times, so it’s more vague. Obviously, a few categories make it obvious about which coast they work(ed) on, i.e. save for a few attractions, there are no “Watercraft” at Disneyland, but even then, there are several different kinds of boats at WDW so our friend(s) who work(ed) on WDW watercraft will still be safely anonymous, as well. Also, these may or not be the CMs’ exact words; although the reasoning behind them are still 100% what the CM wanted to convey, some things may have been slightly edited (the CMs were aware we reserved the right to do this when transcribing for this article).
Here we go…
Continue reading “DL & WDW Disney Cast Members Speak Out (Part 2): How To Have The Best Disney Experience Possible”