Three Ways To Be A Better Customer

When I wrote my article about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The one comment I received the most from people who work in customer service can be paraphrased in this simple statement:

“Well, maybe you’re right but the customers suck!!”

Continue reading “Three Ways To Be A Better Customer”

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Getting The Best Deal On Attraction Tickets in NYC

If you visit New York (or London or Paris, for that matter), there are dozens upon dozens of things for tourists to do.  There are some “all inclusive” passes that include discounted admission into several attractions, but if you’re still figuring out what you want to see, or if a pass has more attractions automatically included that you may not want, how do you know which pass to get, or even if you should get a pass at all? What’s the best deal? Well, as the old saying goes, “There’s an app for that!”

Continue reading “Getting The Best Deal On Attraction Tickets in NYC”

The Case Of The Mysterious MiniBar Charge

I admit, this sounds like the title of some Hardy Boys Mystery. However, it’s a story that I’m sure plays out endless times in hotels around the world. If you’ve stayed in a moderate to high class hotel, I have no doubt you’ve come across an in-room minibar that looks much like this:

Continue reading “The Case Of The Mysterious MiniBar Charge”

Our Visit To The Star Wars Themed Scum and Villainy Cantina in Los Angeles

You will never find a more wretched hive of scum and villainy.
We must be cautious. – Obi Wan (Ben) Kenobi

Ever since I first saw the Facebook page from the Scum and Villainy Cantina Pop-up bar in Los Angeles, I was convinced I wanted to go. To my surprise, Sharon was interested in going as well.

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At first, the location was only selling tickets for two months and you needed to purchase admission in advance and then reserve the date you wanted to go. Living on the other side of the continent, I just couldn’t make a trip there on a whim. I kept following their website and their Twitter and Instagram feeds, hoping for more information. First they extended for a month, and then another. I knew this pattern…they were following the Sleep No More playbook where the event says they’ll be open for a limited time so you are made to feel the need to attend now before they close, and then they extend and extend. I kept hoping it would continue.

Continue reading “Our Visit To The Star Wars Themed Scum and Villainy Cantina in Los Angeles”

JetBlue’s Policy Changes, Star Wars Filming Sites Vacations + More…

From an historic hotel’s renovations, to a fun way to get priority boarding, here are some stories we saw this week that we thought were interesting. We hope you will, too:

There are several articles that talked about Christmas this week:

  • The Points Guy showed cities around the world with the most extravagant Christmas light displays.
  • Want to know how to get priority boarding by wearing your ugly Christmas sweater? One Mile at a Time can tell you!
  • Travel and Leisure wrote about how the entire country of New Zealand has an official Secret Santa program.

And in the non-holiday category…

  • Read Doctor of Credit to find out how you can get two entries a day into the Starbucks for Life promotion (Joe’s been doing this daily).
  • Speaking up about problems might get you some extra points or miles and Million Miles Secrets shared a story about that.
  • Joe had the same problem as Frequent Miler with the current AMEX offer with Google Express but he found a solution.
  • Loyalty Lobby wrote about the renovations to the Waldorf=Astoria in New York. It’s been closed for almost a year (right after our visit in early 2016) and they are finally ready to start.
  • Delta/Air France/KLM has new luggage-less transatlantic fares, as per View From The Wing.
  • Deals We Like reported that JetBlue is making big changes to their refund and stand-by policies and they’re not to to the customers’ benefit.

    Like this post? We have plenty more just like it and would love if you decided to hang around and clicked the button on the top of this page to follow our blog and get emailed notifications of when we post (it’s usually just once or twice a day). Whether you’ve read our posts before or this is the first time you’re stopping by, we’re really glad you’re here and hope you come back to visit again!

Our Disneyland Backup Plan, The Best Travel Jacket, Funny Airplane Employee Announcements + More…

Happy Saturday, friends. Sharon’s busy baking the first batch of Christmas cookies for the season, so I’m here writing the weekly recap. I’m not gonna complain because her cookies are really yummy.

This week Sharon wrote about:

Joe wrote about:

Like this post? We have plenty more just like it and would love if you decided to hang around and clicked the button on the top of this page to follow our blog and get emailed notifications of when we post (it’s usually just once or twice a day). Whether you’ve read our posts before or this is the first time you’re stopping by, we’re really glad you’re here and hope you come back to visit again!

Dumb Joke Diverts Plane, Some Best Way To Use Points & Miles + More…

From IHG’s free night certificates, to Gwen Stefani’s patdown to 2 Americans getting arrested for skinny dipping at a temple in Thailand & posting it on Instagram, here are some stories we saw this week that we thought were interesting. We hope you will, too:

  • Never settle for the average. Many websites publish values what points and miles are “worth,” but this post from Loyalty Traveler looks at them a different way: what points and miles can get you if used properly. The list includes some programs often ignored like Choice, Best Western and Carlson.
  • Here’s a post from Doctor of Credit about the best uses of the IHG free night certificate from their credit card. I just used ours at the Intercontinental in Chicago and I think it’s one of the most valuable credit card benefits around.
  • I know some people think they’re such the comedian, but as View From The Wing reports, airports and airplanes (or anywhere for that matter) are not the place for “hilarious” bomb related jokes.
  • And while you’re at it, if you drop trou at a temple in Thailand, don’t post your pictures to Instagram until after leaving the country. Or even better, don’t go disrespecting Thai Temples in the first place. Thanks to Loyalty Lobby for this post.
  • Looks like someone read our review of how cool the Pan Am Experience dinner is. The Points Guy says that Chrissy Teigen just had her birthday party on board (we must have misplaced our invitation) with her husband, John Legend, and friends Kayne and Kim in attendance.
  • Keeping on the celebrity news, even they get hassled by the TSA. Here’s a video from TMZ showing Gwen Stefani getting a pat-down before her flight.
  • And one more celebrity (or at least a person with influence) story. Several posts popped up about a case of a drunk passenger making sexual comments to a passenger and the airline crew not wanting to get involved. I’m sure this happens quite often but when it happens to Mark Zuckerberg’s sister (yes, that Mark Zuckerberg’s sister), the airlines tend to notice when you publish your complaint letter on Facebook. Wandering Aramean suggested one approach of how to make this an issue the crew would have had to deal with if the plan has not left the gate, and Pizza in Motion wrote a few thoughts on what limited options airlines have once the flight is in the air.

Like this post? We have plenty more just like it and would love if you decided to hang around and clicked the button on the top of this page to follow our blog and get emailed notifications of when we post (it’s usually just once or twice a day). Whether you’ve read our posts before or this is the first time you’re stopping by, we’re really glad you’re here and hope you come back to visit again!