Three Ways To Be A Better Customer

When I wrote my article about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The one comment I received the most from people who work in customer service can be paraphrased in this simple statement:

“Well, maybe you’re right but the customers suck!!”

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The Case Of The Mysterious MiniBar Charge

I admit, this sounds like the title of some Hardy Boys Mystery. However, it’s a story that I’m sure plays out endless times in hotels around the world. If you’ve stayed in a moderate to high class hotel, I have no doubt you’ve come across an in-room minibar that looks much like this:

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Our Visit To The Star Wars Themed Scum and Villainy Cantina in Los Angeles

You will never find a more wretched hive of scum and villainy.
We must be cautious. – Obi Wan (Ben) Kenobi

Ever since I first saw the Facebook page from the Scum and Villainy Cantina Pop-up bar in Los Angeles, I was convinced I wanted to go. To my surprise, Sharon was interested in going as well.

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At first, the location was only selling tickets for two months and you needed to purchase admission in advance and then reserve the date you wanted to go. Living on the other side of the continent, I just couldn’t make a trip there on a whim. I kept following their website and their Twitter and Instagram feeds, hoping for more information. First they extended for a month, and then another. I knew this pattern…they were following the Sleep No More playbook where the event says they’ll be open for a limited time so you are made to feel the need to attend now before they close, and then they extend and extend. I kept hoping it would continue.

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Airlines Will Never Get In-Seat Entertainment Right

Airlines spend a ton of money to try to enhance the in-flight experience. They have to try to distract you in some way from realizing that your seat is a little bit smaller and less comfortable than it was on your last flight.

The entertainment options have changed significantly since I first started flying. I remember getting to my seat and reading the playlists of each music station in the magazine to see which one I wanted to listen to during my flight. I usually ended up listening to the pop station or  the Disney music station (but only if it didn’t include Celine Dion’s Beauty and the Beast cover).  Just wondering, did anyone listen to the World Music station???

When computers got smaller, I remember when an EmPower plug was the only way you could keep your laptop running on a flight. Admit it, it was a fancy way to get you to pay for an adapter so your computer could run off a a cigarette lighter.  We’ve come a long way since then, thank goodness.

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Sign Up Now For The New IHG Accelerate Promotion

IHG, the hotel group that includes Holiday Inn, Crowne Plaza and InterContinental, has just launched the newest version of their Accelerate promotion for hotel stays between January 1 and April 30, 2018. That’s almost a month away but you can sign in to register and see your offer right now at this link.

I’ve written before about the Accelerate offers in posts here and here. I find them to be the most “fun” of any hotel promotion, because you can try and work out the best way for you to achieve the tasks provided. It’s easy for a hotel chain to launch a promotion that will give you double points, or triple points if you stay over a weekend but that doesn’t really get me to reconsider the plans I’ve already made. However, the IHG Accelerate offer is different and I’m hooked.

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Our Disneyland Backup Plan, The Best Travel Jacket, Funny Airplane Employee Announcements + More…

Happy Saturday, friends. Sharon’s busy baking the first batch of Christmas cookies for the season, so I’m here writing the weekly recap. I’m not gonna complain because her cookies are really yummy.

This week Sharon wrote about:

Joe wrote about:

Like this post? We have plenty more just like it and would love if you decided to hang around and clicked the button on the top of this page to follow our blog and get emailed notifications of when we post (it’s usually just once or twice a day). Whether you’ve read our posts before or this is the first time you’re stopping by, we’re really glad you’re here and hope you come back to visit again!

The Hotels Near Walt Disney World (WDW) You Can Stay In With Your Hyatt Credit Card Free Night

Several hotel credit cards give you a free night at one of their establishments every year when you pay the annual fee. The cool thing is this free night benefit is often is worth more than the cost of keeping the credit card, doesn’t require you to spend a certain amount of money on the card, and doesn’t require you to have any points in your account. It’s simply a totally a free night, including tax.

It makes sense to try to get the most value out of the free night and I’ve read articles listing the places around the world where you can get the most expensive room. I decided instead of that approach, I’d look at a place many people travel to each year. Walt Disney World (WDW). If you can stretch your vacation one more day by using a free night, that could be very valuable to you and your family.

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