Home Credit Cards American Airlines Doesn’t Understand What “Complimentary” Means

American Airlines Doesn’t Understand What “Complimentary” Means

by joeheg

American Airlines sent Sharon an email with an offer for its AAdvantage Executive Mastercard. This was the title of the email:

Sharon, get a complimentary Admirals Club® membership with the Citi® / AAdvantage® Executive World Elite Mastercard®

To explain further, they showed the two ways you can get an Admirals Club membership.

Finally, they showed the fine print:

Complimentary after $450 annual credit card fee.

According to Merriam-Webster, the definition of complementary is something that is “given free as a courtesy or favor.” For instance, complimentary tickets.

Since Admirals Club membership with admission for yourself and your guests is the primary benefit after paying the $450 annual fee of the AAdvantage Executive card, it’s a bit of a stretch to say that the membership is complimentary.

That’s like saying the sheets in a hotel room are provided complimentary to guests.

In comparison, I’d be OK with United saying that 2 complimentary United Club passes are provided to United Explorer Visa cardholders because the passes are not the main reason to get that card.

I honestly don’t know anyone who keeps the AAdvantage Executive card except for the lounge membership, which would cost $650 per year.

American Airlines, time to be honest and say that the membership is included with your $450 annual fee instead of saying it’s provided complimentary to cardholders. People who want the card will get it anyway, and you’re not fooling anyone with the deceptive marketing.

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