When I need to reach an airline, hotel or rental car company for assistance, I’ll head to Twitter. In my experience, I’ve had wonderful interactions with customer service representatives who work on Twitter. In my opinion, the best of these services is the Hyatt Concierge as they’ve come through to help with many requests.
I’m a bit worried because you might have heard that there are some changes going on at the social media company. Whatever you think of the new owner, it’s understandable if you’re looking to deactivate your account either now or in the future.
But if you leave Twitter, how are you going to message an airline, hotel or rental car company? What about asking a question to the TSA or MTA?
Fortunately, companies have many different ways to contact them, besides picking up the phone.
If you go to a website or open an app, most often you’ll find an option for live chat. While the conversation will usually start with you typing an AI bot, you’re able to reach a live person if needed.
I don’t like this option as much as using Twitter because you need to keep paying attention to see the responses. In addition, the representative has to look things up as you wait.
Several companies provide a link to Apple Messages. From there, you’re in a text message chat with a customer service representative.
I like this method because you’re not tied to the chat waiting for a response. The representative you’re chatting with also has the ability to research a problem and get back to you when they’ve found the answer.
Companies can also use Facebook’s Messenger App for customer service issues. In my experience, response times seem to be a bit slower with this method than others and I’m not sure why.
I’m not a big user of the service, but I know others are. You might be able to contact a company using WhatsApp.
In fact, the MTA took to Twitter to let everyone know they’re available on WhatsApp (and to give a burn to Twitter about the rumored fee to keep a blue checkmark.)
Who needs a blue check when you can have two? DM us on WhatsApp instead. No monthly fee (ever). pic.twitter.com/ItJZ0w0J2L
— MTA (@MTA) November 2, 2022
You could keep your Twitter account open and only use it to Direct Message a company when you need help. But if you want to deactivate your account and cut ties with the company, or of the company leaves Twitter, there are other ways to contact customer service.
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