Save for Spirit, Ryanair has always been on our list of airlines we love to hate. We don’t like the business model of Ultra Low Cost Carriers in general, so there’s no love lost there (if you do, that’s fine. That’s why our blog is called Your Mileage May Vary). On top of that, the company’s CEO, Michael O’Leary, is very clever with his ways of getting free advertising and, well, I’ve never been a big fan of “bad publicity sells more seats,” even if it may be true. But Ryanair was the recipient of what may be THE funniest complaint letter ever written to an airline, so there’s that.
Anyway, people always say that if you have a complaint about a company, you should take it to Twitter. An Irish woman who goes by the handle MartaVerse on the San Francisco-based communication company tweeted the airline over the weekend because she didn’t think she had gotten the type of seat she had paid for.
— MartaVerse 🍑 (@MartaVerse) September 10, 2022
Marta obviously meant the Tweet to be taken in good humor. Being Twitter of course, people completely disregarded that and decided to show their solidarity with how much they dislike Ryanair:
The rest just focused on how dumb they thought she was…
But Ryanair’s social media team got her point, and their reply was perfect:
— Ryanair (@Ryanair) September 12, 2022
Ryanair:1, MartaVerse: 0
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