Home Hotels The Marriott Bonvoy Rule You Probably Didn’t Know About

The Marriott Bonvoy Rule You Probably Didn’t Know About

by joeheg

The Marriott Bonvoy program’s Terms and Conditions webpage scrolls on seemingly forever. When your program encompasses dozens of different brands worldwide, there are endless exceptions and carve-outs that need to be put into writing.

However, there’s one section that’s easy to understand but I’d bet that most members aren’t aware of.

You’re entitled to free internet access during your stay for enrolling in the Marriott Bonvoy program and booking directly through one of Marriott’s channels (website, app, phone).

Starting at the Gold Elite level, you’re eligible for “enhanced” internet access.

But notice something else that’s missing. You no longer have to book your room directly through Marriott to get the benefit. In fact, this is explicitly stated in the T&Cs.

Marriott Bonvoy Gold Elite, Marriott Bonvoy Platinum Elite, Marriott Bonvoy Titanium Elite, Marriott Bonvoy Ambassador Elite Members, and any co-brand credit card holder that has premium internet access as a benefit, will receive complimentary enhanced in-room internet access regardless of booking method (collectively, the “Internet Access Benefit”).

Bet you didn’t know that, did you? So no matter if you book through Hotels.com or the Capital One Travel Portal, if you have status, you should still get free internet during your stay.

How about this one? Suppose the hotel charges a “resort” or “destination” fee, including internet access. In that case, you’re entitled to a “replacement benefit” if you’d already get free internet access because of your Bonvoy status.

Participating Properties that have mandatory resort charges, which include internet access, will provide a replacement benefit, to be determined at each Participating Property’s discretion.

The only properties exempt from this rule are those that provide free internet access to all guests.

I’d bet that you now know more about the rules of Marriott Bonvoy than most employees working at hotels. The issue is getting them to honor free internet access for a room booked through a third party, or give you an alternate benefit when you’d get free WiFi. I wouldn’t count on Marriott corporate to help if the hotel denies these benefits clearly spelled out on the website.

And as they say, is the rest of the story.

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1 comment

Gene April 20, 2022 - 7:32 pm

I didn’t realize hotels even charged for internet anymore. That’s like charging for electricity.

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