A few months ago, I received a letter from Chase’s Business Card Services department. They informed me that because I was not fully utilizing the credit limit on one of my cards, they would cut the limit in half, from $10,000 to $5,000.
Chase provided the option of contacting them if I wanted to keep my current credit limit but I had no intentions of using the card for large expenses. I wasn’t worried about any impact on my credit score since it is a business card.
Several weeks later, I received another letter from Chase saying they’ve changed their mind and will not be reducing the credit limit.
We previously sent you a letter saying your credit line would be reduced due to limited usage. However, we reviewed your account again and determined that we will not reduce your credit line.
We apologize for the inconvenience and look forward to continuning our relationship with you. If you have questions, please call us anytime at Need proper BC Call Back Number; we accept operator relay calls.
Thank you for being a Chase customer.
I’m not sure why Chase felt the need to re-review our account and changed its mind after taking that second look. Did too many customers call to complain about the decrease? Was there a problem with the sorting program that originally picked which accounts would have credit limits reduced?
I don’t want to waste time figuring out why banks act the way they do. I just know that they’re really good at making things difficult for customers. Even if I wanted to call Chase, they didn’t know the number for me to call. I could always message them the number from the back of my card so they can fix their database instead of printing “Need proper BC Call Back Number” on every letter.
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