I was looking for flights to New York and JetBlue had the best times and prices from Orlando. Since the TrueBlue program sets the value of awards to the ticket price, we’d only pay less than 8K points per segment per person. I plugged our preferred flights into the JetBlue website and when I clicked to book, I received this pop-up.
JetBlue reminded me of something I already knew but had forgotten. It’s almost always better to book flights as one-way trips instead of booking a round-trip ticket. One reason is that you’re often able to find a better flight/price for each segment if you look at different airlines. JetBlue also reminded me that in this time of uncertainty with flying because of health reasons or the inconsistency of flight schedules, it’s easier to reschedule if each segment is booked separately.
This is of particular importance with JetBlue which lets passengers book flights with a combination of points + cash.
We suggest you book one-way flights only.
At this time, changing or canceling just one segment of a multi-segment Cash + Points booking is not possible. We highly recommend you book each segment of a Cash + Points booking trip individually by using one-way flights in case you need to make a change or cancellation.
JetBlue’s systems cannot cancel a single segment of points + cash bookings. It’s an all-or-nothing deal. In fact, it’s almost always better to book award tickets as a series of one-way trips (except in this instance, when it’s more expensive.). For example, what if you’re waiting for your 1st flight of the trip and the airline announces that the flight is canceled and you can fly with them tomorrow evening? That might ruin your trip, but what if you can find a replacement on a different carrier? That’s exactly what happened to me on this trip. If I had booked a round trip, I would have been forced to rebook my return flight at the current price. That’s because airlines will cancel your entire itinerary if you miss a single segment.
Back when airlines charged exorbitant fees to redeposit miles, you had to decide, when booking, if you wanted the extra flexibility while risking losing all of your miles if you didn’t take a flight. Now that airlines have relaxed the refund and redeposit fees, it’s almost always better to book a trip as several one-way tickets instead of booking a round trip.
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