Home Hotels The One Unchangable Item On A Hyatt Booking

The One Unchangable Item On A Hyatt Booking

by joeheg

When you’re booking a hotel room, there’s a chance you’ll make a mistake. Maybe you booked the wrong dates or even at the wrong hotel. If you catch it right away, places are usually willing to work with you to correct your error.

However, if you never notice your mistake, you may show up at a hotel to find out you don’t have a reservation.

But what if you make a little mistake, like forgetting to change the number of guests in the room from the preset of 1 to 2?

I recently booked a Hyatt hotel using up our three free night certificates since it looks like Hyatt is drawing a line in the sand and letting them expire at the end of the year.

The process was much easier than IHG’s, which makes you make a separate reservation for each certificate. With Hyatt, I was able to book a single, three-night reservation using all of our certificates.

When I received the confirmation email, I noticed that I forgot to put there will be 2 people in the room. I went to edit the reservation online but it said I could only cancel and if I needed to make changes, to call Hyatt.

Since I hate calling places, I messaged the Hyatt Concierge on Twitter (@HyattConcierge). I’ve written them to help with other issues before and they’ve always come through for me.

I explained that I forgot to book a room for two guests and could they change the reservation?

In a few minutes, I received a response.

I felt a little guilty that I made the concierge rep cancel my reservation and rebook the same stay for 2 guests. However, I would prefer they did this because if something happened where the room didn’t reappear in inventory, they could get involved with the property to restore my reservation.

Apparently, changing the number of guests is one of the unchangeable things in the Hyatt reservation system. Who knew?

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This post first appeared on Your Mileage May Vary

3 comments

Edward October 5, 2021 - 12:42 pm

I also noticed this last week when staying at a hyatt resort. I was worried they would only allow the number of guests stated to receive the breakfast for globalists (lite) . I used the chat feature as well as calling them to change it, yet it was never changed. I called the hotel itself, who also couldn’t do it, but they made an internal note to change it.

Reply
Christian Lozano October 5, 2021 - 2:15 pm

How did you book all your night with Hyatt certificate. I’ve always had to book each night separately. If I book it together I end up either having to pay with points or cash.

Reply
joeheg October 6, 2021 - 7:59 am

I searched for a stay of 3 nights and when I checked to pay with points it gave me the option to use “Free nights” or “Points”. I didn’t know it was a big deal or I would have taken some screenshots.

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