With the long lines at airports, it pays to know every way possible to shorten your wait to get through security. We have Clear for when we fly out of Orlando, or if we’re at an airport that has the service at the gates we’re flying from. While it’s a lifesaver for some frequent travelers, the service that is most likely to save you time at the checkpoint is TSA Precheck.
The preclearance service by TSA allows you to skip the long X-ray line at the airport and go through a less invasive screening process. Not having to take off your shoes, belt and remove your electronics from your bag saves a great deal of time getting ready for and after the checkpoint.
You can enroll for TSA Precheck or get access to the program by enrolling in the more through Global Entry, NEXUS or SENTRI programs offered through US Customs and Border Protection (CBP).
TSA Members are issued a Known Traveler Number or KTN. Members of the CBP programs are issued a PASSID, which is used instead of a Known Traveler Number. You need to provide one of these numbers to an airline in advance in order to get access to the TSA Precheck lanes. That is because the number is embedded into the barcode of your boarding pass, letting the agent know you’re a member of an eligible program.
For most US airlines, you can add your KTN or PASSID number to your frequent flyer account. This will make sure that any flight where you provide your frequent flyer number will automatically include your information. But what if you’re flying on a non-US carrier?
There are over 80 airlines that participate in TSA Precheck for flights leaving US airports. In 2018, Icelandair started participating in the program. I was a bit surprised when booking our flights to Iceland that I wasn’t asked for our KTN. Now that our flight is approaching, I went to the Icelandair website to check on our flights to make sure I wasn’t forgetting anything. Seat assignments, baggage, and passport info are all correct. But there’s no place for our KTN.
I looked to the online chat function to see if I could get help there. Their chatbot provided me the following response.
TSA Precheck is now available with Icelandair. Please contact our Service Center to be able to add your KTN or TSA number to your booking
The contact page only provided phone numbers to call centers around the world. Knowing how horrible wait times are for phone centers at the moment, I was dreading the process. I did some more digging online and found a thread on Reddit that said the Icelandair Twitter account could add a KTN to a reservation.
While their response was not prompt, I did eventually receive a reply to my request.
I provided the information requested and after another lengthy wait, I received a reply that our KTN’s were added to the reservation.
So this proves that, once again, travel company Twitter accounts can often be your best bet when trying to get things done. Because of the lag time in responses, I wouldn’t count on them to help in the case of IRROPS. However, to solve a simple problem like adding KTN to a reservation, writing a quick DM on Twitter was much easier than sitting on hold to speak to an agent on the phone.
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This post first appeared on Your Mileage May Vary