Home Travel UPS Charges To Reroute Your Package If You Won’t Be Home

UPS Charges To Reroute Your Package If You Won’t Be Home

by joeheg

During the pandemic, we’re getting things delivered to our homes more often than before. That’s because we’re spending more time in front of a computer screen and getting items shipped means less peopling and a decreased chance of catching COVID-19.

Therefore, it wasn’t that important to know how to delay shipments. If you’re always home, you’re not going to miss when the driver arrives.

Now that we’re leaving our homes more, maybe for days at a time, there’s a greater chance that deliveries are scheduled for when you’re not home. I previously wrote about how to delay or hold shipments from USPS, UPS, Fedex and Amazon

Since writing that post, UPS has changed its policies, and changing a scheduled delivery will cost you a significant amount.

Previously, anyone with a UPS My Choice account could reschedule deliveries or get them sent to a local UPS Store or pickup point for no charge. That’s no longer the case and if you want to re-route a scheduled delivery, you have to pay.

With the basic account, you can track deliveries and get a notification when they’re delivered. You’re also supposed to be able to tell the driver to leave a package with your neighbor. But what if you’d want to pick up the package at the UPS Store when you get home?

UPS lets you tell them that you’re not going to be home over a certain time period and where to deliver packages for you to pick up when you get home. At the bottom of the screen, there’s a place to enter your payment information.

Every package that UPS delivers to an alternate drop-off point while your away will cost you $9.99.


Otherwise, you’ll have to wait until UPS attempts to make a delivery and leaves one of those sticky notes on your door. You can input that bar-code number into the UPS website to tell them to hold the delivery. But if you’re not home, how can you get the number from the sticky note????

There is a way to not have to pay for rerouting each package. By upgrading to the UPS My Choice Premium package for $19.99 per year, you control how your packages get shipped.

You can get packages delivered on another day, delivered to another address, or use a UPS Access Point location. You can also upgrade UPS SurePost packages so they don’t get handed off to the USPS.

If you’re frequently traveling and getting packages delivered to the house while you’re away, the price might be worth it. For me, I can’t see how it’s cost-effective for UPS to send drivers to houses where the people are not home to leave sticky notes on their front door instead of dropping off a package at its company stores.

I’m willing to pay the $9.99 for one shipment to see how the system works before forking over $20 per year for a service other carriers provide for free.

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This post first appeared on Your Mileage May Vary


dm33 November 3, 2021 - 8:17 pm

The other option is to not use UPS.
It makes no sense that you can’t refuse a package on the UPS website, but they can go through the effort to deliver, and if you’ve left a note on the door telling them you refuse it, then they’ll return it.

Which doesn’t help if you don’t want criminals to know that you’re not at home.

hmcnally November 16, 2021 - 10:22 am

Thank you for confirming this new policy. During peak COVID times, it didn’t much matter as I was generally home to sign for things, but now our wine club shipments–alcohol, so they require an in-person signature–can’t simply be rerouted to our local UPS Store without paying a fee. I agree: how can sending a truck to my house multiple times (or they could just let me leave it at the UPS Depot–I’d pick it up there!) be balanced against the revenue generated by this idiotic new program? We will need to see if the vendors shipping signature-required items will use another shipper.

joeheg November 16, 2021 - 11:21 pm

The $7.99 charge for forwarding a wine shipment to the UPS Store just hit my CC.

Ray January 19, 2022 - 8:51 pm

I waited for the UPS driver literally all day but had to go out and didn’t want the package sitting out so paid via the app for it to be dropped off for pick up at the nearest UPS store. When I got home the package was on my door step and they still charged me. I guess the driver didn’t get the update but then they shouldn’t have taken my money given they had data where the package was dropped off.

Dan May 1, 2022 - 7:54 pm

Like you I’m baffled that they would charge me for something that saves them time and money. I refuse to pay for something that benefits them as a business. I guess I’ll have to figure out if I can get to the facility, but I may intentionally wait until their final delivery attempt just to cost them more money.

UPS Nomo May 18, 2022 - 10:53 pm

I just did that. I let the package be attempted delivery multiple times after seeing I had to pay $7.99 for them to hold it. I wasn’t in a rush so let them burn their fuel while it’s over $4/gallon.


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