Home Airlines Southwest Responded To My Complaint Tweet & It’s Good News!

Southwest Responded To My Complaint Tweet & It’s Good News!

by joeheg

A few weeks ago, I sent a Tweet to Southwest about a minor and rather unimportant benefit I’d be losing out on because of the onboard service changes put into place because of COVID-19. I had two Southwest drink vouchers that were going to expire and even if I was planning to fly on their airline, they had discontinued all onboard alcoholic beverage sales.

When I tweeted Southwest, they sent this reply which I took to mean that unless the situation suddenly changed, I was out of luck.

Screen Shot 2020-05-18 at 1.09.49 PM

Maybe William knew something because Southwest just announced a change to its beverage voucher program.

On March 25, we temporarily discontinued our inflight beverage and snack service in an effort to minimize physical touchpoints amidst growing concerns around COVID-19. This temporary suspension of service aligned with our other efforts to support the health and Safety of our Customer and Employees alike.

We heard from many of you across social media and other channels concerning the status of your soon-to-expire Rapid Rewards™ drink coupons. Once service resumes, any drink coupons set to expire throughout 2020 will now expire December 31, 2020.

You don’t need to do anything for these changes to go into effect. Please keep your original coupon to present onboard once inflight beverage service resumes. We look forward to welcoming you onboard soon, cheers

So it looks like my beverage vouchers might be worth something after all.

Screen Shot 2020-05-18 at 1.09.37 PM

The problem is I don’t see us taking any flights in 2020. If anyone wants two free drinks on Southwest, let me know in the comments. It would be a shame to let these go to waste after Southwest extended the expiration date because of my Tweet 🙂 (UPDATE: Drink coupons have been claimed)
#stayhealthy #staysafe #washyourhands

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This post first appeared on Your Mileage May Vary

3 comments

Matt June 4, 2020 - 6:17 pm

I’d love them! Flying this Sunday

Reply
joeheg June 6, 2020 - 8:52 pm

I don’t think they’d do you much good this weekend because Southwest is not currently offering alcoholic drinks onboard. Still, check your email.

Reply
Trung June 4, 2020 - 6:32 pm

Interested in your drink coupon 🙂

Reply

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