Home Discounts & Sales Sirius XM Makes It Easier To Get A Lower Price Or Cancel

Sirius XM Makes It Easier To Get A Lower Price Or Cancel

by joeheg

Sirius XM Radio runs its business based on subscriptions. You sign up for a monthly or yearly price and the subscription automatically renews at the end of the period. The catch (there’s always a catch) is that when you sign up for a promotional offer, your subscription will renew at the full monthly price.

That means if you either want to cancel your plan or try to get another promo offer (which you should if you’re going to keep your service), you’ll need to contact them. Up until now, the only way to make that type of change was by talking to a representative. There was no way to do this through their website.

That is, until now.

I’m sure that Sirius XM is aware that people view a radio subscription as a luxury, not a necessity. When the economy goes downhill, people will take the time to make that call to cancel.

Right on their homepage, they’re advertising two yearly subscriptions for new activations. The basic select subscription for $60 a year and All Access for $99 a year.

Here are the details of those offers.

OFFER DETAILS: Activate a All Access subscription and pay $99 for your first 12 months, a savings of 62% off the current monthly rate of $21.99, plus get free activation (an additional $15 savings). A credit card is required on this offer. Fees and taxes apply. Service will automatically renew thereafter every month and you will be charged at then-current rates. Please see our Customer Agreement for complete terms and how to cancel, which includes calling us at 1-866-635-2349. All fees, content and features are subject to change. This offer cannot be combined with any other and may be modified or terminated at any time.

Unfortunately, I wasn’t eligible to sign up for these online because I have a current subscription. I resigned myself to wait to speak to a representative. I clicked through the website to see if they’d added an online option. When I signed in to my account and picked the “I want to cancel” option for the vehicle, this pop-up appeared:

Screen Shot 2020-04-02 at 1.25.02 PMThe “I want to chat with an agent” option was something I hadn’t seen before. I clicked and a chat box popped up at the side of the screen. The first questions were through their AI interface, but when I typed “cancel” it put me in a queue to talk with an agent.

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If you can see at the very top is my place in line. 264 people ahead of me. I kept the window open and did other work. Every minute or so it refreshed, showing my new place in line. The number was going down at a reasonable rate, 5 to 10 each time.

Eventually, the Sirius XM website logged me out of my account but the chatbox stayed open so I didn’t refresh the page or try to log back in. It took around an hour to get to my turn but I did get to chat with an agent.

After confirming my identity and the exact receiver I was writing about, this was the next message.

Screen Shot 2020-04-02 at 1.04.06 PM

This is the same offer I’ve accepted before. In retrospect, I probably could have asked for the $60 Select subscription instead since I never listen to the premium channels. The process was so easy compared to the back and forth I usually have to go through that I took the $99 plan without haggling.

The entire chat session took less than 10 minutes, including the time for him to activate the new plan and verify my credit card and email address.

I believe that you can negotiate for a lower price even if you’re not near your renewal time. They’ll prorate a refund for the time left on your old contract and charge you the price for the new one. If you’re looking to save but still want to keep your favorite satellite stations, for the moment Sirius XM is making the process less painful than usual. And really, what else are you doing while sitting at home?

#stayhealthy #stayathome #washyourhands

Cover Photo Image by NoobInNature NIN from Pixabay

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This post first appeared on Your Mileage May Vary

8 comments

Rusty Shackleford Sha Sha Sha April 4, 2020 - 10:13 am

When did you try this? My renewal is up on April 8th and my only option available is to fill out a online form requesting to cancel which I did several days ago with no response back yet. If they can’t handle the demand then they need to add a way to cancel online.

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joeheg April 4, 2020 - 6:49 pm

It was this week. I went over the directions in the post but the chat option came up when I chose the “cancel” option when logged into my account.

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SO_CAL_RETAIL_SLUT April 4, 2020 - 10:30 pm

YMMV – I subscribe to the Select offering – and to avoid billing to a credit card – I use gift cards that I pick up at different retailers – using a card that gives more points at Staples and/or Office Depot/Max with the Ink card, or sometimes I’ll use the CNB Crystal card.

In the past when it’s time to renew – I just call and sit in queue waiting for a rep – and I’m assuming because I subscribe to Select – they offer me the $5.00 per month deal. Next time- I’ll have to remember to try the chatbox option.

My last renewal, I noticed the “licensing” fee they charge increased significantly!

SO_CAL_RETAIL_SLUT

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Joe Schmo April 21, 2020 - 1:10 pm

I just did this online today, didn’t even have to do the chat. Slightly different than original post. Had to take option to change my subscription, then do an “are you sure” confirmation, then it offered me $99 for a year of all access or $60 for Select. I took the $60 plan an it came out to around $75. Best renewal experience ever with these people. I hate going through their renewal hassle.

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JOHN MCCORMICK July 16, 2020 - 11:14 am

Right about the renewal haggling, why isn’t the price the price ? Netflix, Prime, Amazon Music Unlimited and none of them force this game on you.

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Dan July 1, 2020 - 9:04 am

Forget it. I signed up for the free SiriusXM trial during the quarantine. I really like streaming it through my Google Home. Got an offer for extending the service for three month more for only a dollar. I almost did it, but noticed the small print at the bottom of the email about having to call them to cancel. Hello hard sell. After researching online and reading a lot of blog posts and reddit threads it appear SiriusXM is nothing short of a PITA when trying to cancel. No way in hell I am giving them my credit card number. Sorry, SiriusXM, you lost a potential customer due to your strong arm tactics.

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Kathleen July 8, 2020 - 9:30 am

The chat with an agent drop down was no longer available for me but instead was a tab at the bottom of the screen, I asked if there were offers available and they only offered the $99 package. I asked if other packages were available as I didn’t use streaming, and was offered the $60 package. Thanks for the tip, I was due to renew soon and was having to consider dropping it which I didn’t want to do.

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Bryan August 7, 2020 - 1:05 pm

I just did this without having to chat. There were three options. I was able to select a $60 annual subscription today (8/7/20) that included the full channel line-up and device streaming (which we use far more than the car during Covid.)

Thanks for the tip. I loathed calling in and going through the rigmarole with the agent.

Reply

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