Sirius XM Radio runs its business based on subscriptions. You sign up for a monthly or yearly price and the subscription automatically renews at the end of the period. The catch (there’s always a catch) is that when you sign up for a promotional offer, your subscription will renew at the full monthly price.
That means if you either want to cancel your plan or try to get another promo offer (which you should if you’re going to keep your service), you’ll need to contact them. Up until now, the only way to make that type of change was by talking to a representative. There was no way to do this through their website.
That is, until now.
I’m sure that Sirius XM is aware that people view a radio subscription as a luxury, not a necessity. When the economy goes downhill, people will take the time to make that call to cancel.
Right on their homepage, they’re advertising two yearly subscriptions for new activations. The basic select subscription for $60 a year and All Access for $99 a year.
Here are the details of those offers.
OFFER DETAILS: Activate a All Access subscription and pay $99 for your first 12 months, a savings of 62% off the current monthly rate of $21.99, plus get free activation (an additional $15 savings). A credit card is required on this offer. Fees and taxes apply. Service will automatically renew thereafter every month and you will be charged at then-current rates. Please see our Customer Agreement for complete terms and how to cancel, which includes calling us at 1-866-635-2349. All fees, content and features are subject to change. This offer cannot be combined with any other and may be modified or terminated at any time.
Unfortunately, I wasn’t eligible to sign up for these online because I have a current subscription. I resigned myself to wait to speak to a representative. I clicked through the website to see if they’d added an online option. When I signed in to my account and picked the “I want to cancel” option for the vehicle, this pop-up appeared:
The “I want to chat with an agent” option was something I hadn’t seen before. I clicked and a chat box popped up at the side of the screen. The first questions were through their AI interface, but when I typed “cancel” it put me in a queue to talk with an agent.
If you can see at the very top is my place in line. 264 people ahead of me. I kept the window open and did other work. Every minute or so it refreshed, showing my new place in line. The number was going down at a reasonable rate, 5 to 10 each time.
Eventually, the Sirius XM website logged me out of my account but the chatbox stayed open so I didn’t refresh the page or try to log back in. It took around an hour to get to my turn but I did get to chat with an agent.
After confirming my identity and the exact receiver I was writing about, this was the next message.
This is the same offer I’ve accepted before. In retrospect, I probably could have asked for the $60 Select subscription instead since I never listen to the premium channels. The process was so easy compared to the back and forth I usually have to go through that I took the $99 plan without haggling.
The entire chat session took less than 10 minutes, including the time for him to activate the new plan and verify my credit card and email address.
I believe that you can negotiate for a lower price even if you’re not near your renewal time. They’ll prorate a refund for the time left on your old contract and charge you the price for the new one. If you’re looking to save but still want to keep your favorite satellite stations, for the moment Sirius XM is making the process less painful than usual. And really, what else are you doing while sitting at home?
#stayhealthy #stayathome #washyourhands
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This post first appeared on Your Mileage May Vary