When coronavirus was knocking on our door a few weeks ago, Disney fans said there was no way Walt Disney World and Disneyland would close. My response was this post, which said yes it could and why I think it would.
A few days later, the Walt Disney Company announced they were going to close its theme parks in the U.S. (for none of the reasons that I thought it would be. Sharon loses 1 point). Most current and near-future guests were, of course, very disappointed. But there was one woman whose response was probably as inappropriate as could ever be…
She posted her “dilemma” in the Relationship_Advice area of Reddit. It’s since been deleted by the moderators, but, of course, everything that was ever on the internet will always be somewhere on the internet. So here’s the letter (adult language edited by me):
I am writing this in the bathroom because I just got into a huge argument with my husband and I don’t know what to do.
We and our three children had an upcoming trip planned for Disney World on Tuesday, a ten day stay at the Grand Floridian and a wonderful itinerary that included all four parks and Blizzard Beach. Of course the parks have now closed and my children are beyond devastated.
I called Disney’s customer service line to speak with a representative about how they can make this right. He promised a refund and the ability to rebook for another time but that obviously isn’t good enough. I told him that he needed to do better than that and he said he was just following the guidelines put forth by the company.
I suggested as a means to rectify this that he provide us future accommodations in the secretive suite located in Cinderella’s castle. I said the only way to make up for the hardship my children are facing is to provide us with a truly unforgettable experience, one that goes beyond the standard Disney trip and will completely wash away the painful memories that will undoubtedly stay with them for years. What better way to do so than to stay in the castle of Cinderella herself?
He audibly scoffed at this and said that was way, way beyond his authorization. He said tens of thousands had had their vacations ruined and that it wasn’t his or the company’s fault and they were all doing the best they could.
This dismissal pissed me off. I told him that yes it wasn’t his fault but it was his responsibility to make it right. Surely, instead of closing down, a multibillion dollar media conglomerate that’s a hegemon in the global theme park industry would have the capacity to simply screen for sick visitors at the park entrances. Instead, they ruined my children’s entire year.
And what about the FastPass reservations that we meticulously booked during our first day of eligibility? What about the dinner plans with the princesses? How do they think it feels for me as a parent to tell my children they can’t visit THE HAPPIEST PLACE ON EARTH because they might get sick and DIE?
After all this the smug rep just repeated he could only offer refunds for the time being and an opportunity to rebook. I again stated that that was insufficient and that I at least expected a lifetime subscription to Disney+ and he straight up laughed and said “that’s not my department.”
I hung up the phone in rage and my husband immediately was like “what the gently caress was that.” He told me I was a “psycho b***” for the way I spoke to the customer service rep, that I was extremely unreasonable and rude and that he was genuinely disturbed by my behavior. He said he doesn’t know what happened to the woman he married and he’s not sure he can ever look at me the same way again.
I am deeply, deeply hurt that he would say such things about me when I was just trying to do what’s best for our children. Our relationship has been rocky for the past couple of years and Disney was supposed to be an opportunity to rekindle that fire. Now it feels like that might not be possible. He is usually quite soft spoken so I am shocked and devastated by the abusive language he directed at me and I don’t know if I can forgive him. Now my children are crying and my husband is p***ed off and my whole world is breaking down and I don’t know what to do. How can I make things right? Is that even possible?
NSFW Warning: You can click here for the page where the original post had been. The replies are still there. Heads up that much on the page has adult language.
Oh, and if you want to see the suite in Cinderella Castle that she’s talking about, click here.
Some of the people who responded suggested that the post might be a fake; just a troll getting his/her jollies. But those who had worked at Disney or in customer service said that kind of response, believe it or not, wouldn’t be particularly unusual.
Not surprisingly, of those who felt the post was real, there was not even one person who took her side. The words “entitled,” “unrealistic” and “you pulled a major Karen move” were tossed around.
I don’t know if the original post was real or a troll. If they’re a troll, they did a great job in pushing peoples’ buttons. But if it was real, well, I have to agree that this person has to be one of the most self-centered people I’ve heard about in a long, LONG time.
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This post first appeared on Your Mileage May Vary