“To recline or not to recline.” That is the question that’s been all around the internet in the past several months (well, between coronavirus and 737-MAX reports, anyway). Should you recline. Shouldn’t you recline. What the head of airlines say you should do about the recline.
I don’t know what Pat Cassidy, the co-lead anchor at Hard Factor News for Barstool Sports used to think about reclining, but after a recent Delta flight, I’d suspect he’s more against it than for it. Here’s why…
Cassidy was on a Delta flight when the person in front of him decided to recline. His MacBook Pro got caught up in it and his screen was smashed. He immediately took to Twitter.
He then went on to mention the flight attendant’s response, and a few other comments:
Two days later, he posted that he had gotten the following reply from Delta:
Thank you for writing us about your experience. I’m sorry your laptop was broken due to another passenger reclining on your seat. It’s not fair when one person’s behavior affects another person. Please know that Personal property damaged in-flight as a reult of a passenger action is not reimbursable. We regret the inconvenience this has caused you.
As a goodwill gesture, I’m adding 7,500 bonus miles to your SkyMiles account. They should be transferred into your account within three business days.
Thank you for your loyalty with Delta Air Lines, [sic] we are looking forward to serving you again.
So his computer, which could have cost $1,000 to $2,000, depending, was smashed and Delta offered him the equivalent $75.
But also not unexpected.
If a Delta employee breaks your stuff, you may have a leg to stand on. But if another passenger breaks your stuff, Delta can claim no responsibility for it. It’s in their Contract of Carriage.
The moral of the story? Always have breakage insurance for your electronics.
What do you think? Should Delta have reimbursed him more? Or should he be happy with what he got?
*** All Twitter photos PC: Pat Cassidy/Twitter
*** Feature photo: kissclipart
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This post first appeared on Your Mileage May Vary