Home Airlines Watch Out For This Issue When Using American Airline E-Vouchers

Watch Out For This Issue When Using American Airline E-Vouchers

by joeheg

When booking a series of tickets, I noticed a discrepancy from the reservation I made online and the eventual receipt when the flight was ticketed.

If you want to get up to speed on this saga, we took a flight on American which was overbooked, so they offered us a $400 e-Voucher each to change to a different flight, which we took. Our re-booked flight ended up getting delayed, delayed some more and eventually un-delayed, which I found out is an actual thing that happens quite often. When we eventually got on the plane, the flight wasn’t bad since the rep booked us seats in the exit row.

Now it was time to book flights with the eVouchers before they expired. I found out some things when using them, like they’re only good for the price of the fare and not any extras like better seat assignments. I also learned to double-check which type of American plane you’re making a reservation on, as this can make a huge difference in the comfort of your flight.

So I found flights to use the voucher and booked a ticket.

This was the most interesting thing I noticed after booking the flight with my eVouchers. I paid $610 for two tickets.

Screen Shot 2020-01-10 at 10.51.41 AM

Yet when I received the confirmation, the price was only $542.66.


There’s only $9 in fees charged for the ticket. When I go to ITA Matrix to check the fees and taxes on a similar ticket, here’s what I found.

Screen Shot 2020-01-01 at 11.27.58 AM

The taxes on the ticket and other fees are missing. The only fee being listed is the Passenger Facility Charge of $9.00. We’re on a connecting flight, so that’s the correct amount.

I guess American doesn’t have to pay taxes on voucher tickets because they’re not collecting any money.

Note: American Airlines reached out and informed me that I was charged the tax amount in error and I have a balance of $67 on my e-voucher. 

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This post first appeared on Your Mileage May Vary


Jon January 10, 2020 - 12:27 pm

Wonder how customers would be treated if they found a way around paying taxes on award tickets. Lock their accounts and take their miles!

Ben January 10, 2020 - 1:01 pm

Surely this is a class action waiting to happen. Pretending something is a tax and then not paying it to the govt is outright fraudulent. Maybe you can point this out to AA and get a refund for the difference?

Christian January 10, 2020 - 2:22 pm

Loyalty is pretty much a one way street with airlines these days, with Alaska being the best of the bunch.

Gene January 10, 2020 - 2:44 pm

Did you check voucher balance after purchase ro confirm that tax was taken?

joeheg January 10, 2020 - 2:48 pm

I did. They took the full amount off of the voucher.

Lara S. January 10, 2020 - 4:24 pm

Does a trip receipt from them normally include how much taxes were paid?

Its fraudulent if they take money saying it is for taxes and then pocket it as profit. Either for the USG or the customer, you’d have to talk to a lawyer about it.

brett January 10, 2020 - 7:07 pm

I spoke with American, and they say this isn’t the policy. Basically, when you search for a ticket, it shows you the amount using taxes because it doesn’t know the form of payment. Once you put in a voucher, then it removes the taxes. But it’s not like a gift card and they can’t just decrease the value. They have to use up the entire voucher and then issue a new one for the balance that remains. So, you would see the entire voucher used, but you should have an email showing a new one issued for the difference. If you don’t have it, reach out to American.

joeheg January 10, 2020 - 7:30 pm

Double and triple checked my receipts and credit card bills. I originally had $800 (2×400) in e-vouchers. Used one in its entirety and had $190 remaining. Used the remaining funds a few days later and the rep on the phone confirmed the amount left on the card $190. No mention of any refunds for the taxes not paid on either ticket. Actually, I did pay taxes on the second ticket because that one was split between a eVoucher and my CC.

Who could I reach out to at American?

brett January 10, 2020 - 7:47 pm

Sounds like something went wrong. I’d reach out to customer relations. https://www.aa.com/contact/forms?topic=#/

Is American Airlines Overcharging Passengers Booking With Vouchers? – Press January 31, 2020 - 1:13 pm

[…] at Your Mileage May Vary states that there was a discrepancy between the reservation he made and the receipt from the flight […]


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