When I was getting ready to go on my second business trip ever, there were several differences from my first trip. While my prior assignment took me to Charlotte, NC, this one was going to be in Brooklyn, NY. On my last trip, my work rented a car for me but on this one, I noticed they had on my paperwork that I should use a taxi for transportation.
After clarifying that by “taxi” they meant I should use ride-sharing services like Uber or Lyft and only take a taxi if no other option was available, they suggested that I sign up for both Uber and Lyft in case one of the platforms gave me trouble.
I feel that they knew something at the time but weren’t telling me. I tried to add my corporate credit card to my existing Uber account as a business card.
That’s when I received this message:
I tried multiple times and received the same message, they weren’t able to accept my card. Now, this is the only card I am supposed to use for work expenses for the trip. I tried reaching out to Uber support. The only option was to send a generic
“payment problem” email to which I received a response in a few hours.
We understand that it can be upsetting when you are unable to use your card, Joseph. Please allow me to further assist you here.
While the Uber app accepts most standard payment methods, some cards and methods are not compatible and can’t be used with Uber. It looks like the payment method you used recently is not compatible with our billing processes. We highly suggest that you add another payment method directly to the app for you to be able to request a trip again. We accept most standard credit and debit cards, and a number of options including Apple Pay, Android Pay and PayPal.
However, for you to use these payment methods, they should have a valid credit and debit card in them. You may also want to consider using Uber Gift Cards, this is a payment method that you can use even though you don’t have a valid card on your account. You can purchase it through this link. For more info on how to use Uber Gift Cards, click here.
In case you have any other questions or concerns, please feel free to reach out to us via the in-app Help menu or by clicking on this link and selecting the related category for better assistance.
So their answer is that my corporate card isn’t compatible with their billing system and I should use another card.
But that wasn’t an option I wanted to use. So I did the next best thing, I opened an account with Lyft. Their system accepted my corporate card and I ended up using their service for the 18 rides I took over the course of my assignment.
The strange thing about this whole thing is that while some of the other employees with me on this trip had the same problem adding their card to Uber, others were able to use it with no issues. That leads me to believe it’s more of a problem with Uber than with the bank. Besides not being able to use the card with Uber, they also lost out on me using the card for Uber Eats and forcing me to use DoorDash instead.
I was kinda disappointed with Uber’s reply about this problem. Their ¯\_(ツ)_/¯ response to my question led to me downloading their competitor’s app and using them for the majority of my trip. The same goes for the others working with me who all used Lyft for our business travels for the two weeks of our trip.
Hey Uber, maybe you should figure out why your system isn’t accepting certain business credit cards instead of having your customer service reps tell customers to use a different card or buy an Uber gift card.
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This post first appeared on Your Mileage May Vary