I’ve read many stories about shady practices used by some Uber drivers. We’ve written about some of them here. There’s when a driver reports you threw up in their car, otherwise known as “vomit fraud”. When a driver takes a longer route and you end up with a higher charge. When a driver asks you to cancel the ride and if you do, they get paid and you get dinged. Even worse is when a driver claims you damaged their car and puts a claim for the money against you.
It took until this trip for me to be a victim of dirty trick from a driver.
I was headed from Queens to Midtown Manhattan. I could have taken public transportation but I was in a time crunch. It would be an expensive ride but a necessary cost to make the show I had tickets for.
I called for an Uber and was connected with a driver. I followed their car to my location and received the text they were arriving.
Almost immediately afterward, I received another notification thanking me for my ride and wanting me to rate my driver.
For my 1 minute ride, Uber was charging me $8.01. I went and ordered another ride which went on without a hitch. My rider was nice and we had a good conversation during our hour-long ride.
That is except for the time where I was trying to find how to report this to Uber to get a refund. Turns out, there’s not a choice of “My driver ghosted on me but reported I rode with him for a block and charged me $8 for the privilege”.
I ended up using the heading “My pickup or dropoff location was wrong” and added a comment that the reported ride never happened and I requested another ride right afterward.
It took several hours but I did receive a reply saying they’re looking into the matter and will refund my $8 and will be further reviewing my driver’s account.
If there was any Uber scam I was going to be caught by, this is the least harmless of them. It was easy to prove my case and get a refund. Why would I take a trip for 1 minute? Maybe the driver didn’t want to go as far as my ride was taking him. He could have canceled the ride but instead tried to weasel an extra $8 from me. So now I had to report him to Uber, which is something I really dislike doing. I don’t want to prevent anyone from making a living but when you don’t want to work with the rules of your employer, there’s really no other option.
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This post first appeared on Your Mileage May Vary