Home Ground Transportation (Bus, Lyft, Subway, Taxi, Train, Uber, etc.) Uber App Has A New Update In The U.K. – Let’s Hope It Doesn’t Come Here!

Uber App Has A New Update In The U.K. – Let’s Hope It Doesn’t Come Here!

by SharonKurheg

Uber is currently available in 70 countries and how it works, and what it and its drivers can and cannot do can sometimes vary from country to country (or even city to city) depending on local laws.

If Uber is anything like other large companies, I’d also suspect they experiment with new and different ideas in a select city or cities to see how it goes, and then roll it out on a larger scale if it’s successful. If that’s the case with this newest update in the U.K., well, it’s not a good thing for passengers and I hope it never makes it to the U.S.

A recent update to Uber’s terms of service in the U.K. is that Uber drivers will be able to see a passenger’s requested destination before they accept the ride.

In the earlier years of Uber, drivers had no idea about a passenger’s intended destination. Then a few years ago, they updated the drivers’ software that introduced them knowing what their approximate drive time would be between your pickup and drop off points, but they didn’t know where you wanted to go until they pick you up. At that point, they’re committed to driving you (unless they cancel – which gives them a penalty that will cost them money. They can also ask the passenger to cancel, which is a money making scam some drivers have used).

One Uber driver in the U.K. was quoted as saying this new system would help to decrease cancellations. “The fact they [the drivers] now know about it [the destination] before accepting the trip is going to massively reduce the rate of cancellations,” he told Wired.

Knowing what the passenger’s intended drop off location is gives a large advantage to the drivers, but at the potential expense of the passengers. The passenger’s destination may be in a neighborhood the driver doesn’t want to go into for safety or other reasons. It may be further than the driver wants to go (telling approximately long the drive will take can still leave lots of options, from somewhere nearby with lots of traffic to somewhere much further away but with no traffic). So yes, as the Uber driver suggested, it may decrease cancellations – but it also may decrease agreement of pickups in the first place, depending on circumstances.

I don’t know if Uber plans to roll this out to the U.S. but from a passenger point of view, I’m not chomping at the bit for it to happen. How about you?

Like this post? Please share it! We have plenty more just like it and would love if you decided to hang around and clicked the button on the top (if you’re on your computer) or the bottom (if you’re on your phone/tablet) of this page to follow our blog and get emailed notifications of when we post (it’s usually just two or three times a day). Or maybe you’d like to join our Facebook group, where we talk and ask questions about travel (including Disney parks), creative ways to earn frequent flyer miles and hotel points, how to save money on or for your trips, get access to travel articles you may not see otherwise, etc. Whether you’ve read our posts before or this is the first time you’re stopping by, we’re really glad you’re here and hope you come back to visit again!

This post first appeared on Your Mileage May Vary


DaninMCI July 9, 2019 - 7:44 pm

Personally I can see where this could lead to problems but in reality it seems I’d rather get a ride from someone who wants to go the area I need or is maybe even familiar with it than someone who isn’t happy to go to a certain area.

Dustin July 9, 2019 - 9:25 pm

I believe with grab the drivers know where you are going. So in certain cities at certain times. Unless you are going to the airport or somewhere far. Where the will be worth it. It’s hard to get a car.

Recap: Marriott Playing Dirty, Disney Hacks & More - Doctor Of Credit July 10, 2019 - 9:02 am

[…] Uber App Has A New Update In The U.K. – Let’s Hope It Doesn’t Come Here! by YMMV. Part of the reason why I like Uber is I don’t have to worry about whether they think my trip is worth doing or not. I’m happy to pay a premium if I’m taking a short trip, but it’s extremely frustrating not being able to get a taxi when you actually need one and this was one of the problems Uber solved. […]

Robert July 10, 2019 - 11:26 am

This is why I use Lyft. They know exactly where I wanted to go after they pick me up. No confusion or wasted time trying to figure out how to get there from the driver.

James Koopman December 2, 2019 - 7:56 am

I am an Uber driver. It’s already in the US but don’t worry. It’s called Uber Pro and to qualify you need to maintain an 85% acceptance rate. So if you skip trips that you don’t want based on the destination your acceptance rate quickly drops below 85% and you can no longer see the destinations.

SharonKurheg December 2, 2019 - 9:44 am

Hi James! I wrote that article almost 6 months ago, so I have no doubt that the situation had changed since then. Thanks for the update!


Leave a Comment