We read other travel bloggers all the time, for tips, ideas, news and anything else that can pop up in the world of miles and points. We saw this post earlier this week, from another travel blogger, One Mile At A Time. It discusses how Twitter can be the best or the worst thing ever when you’re trying to fix a problem with an airline.
We just recently used Twitter to fix our reservation with JetBlue and they were great, but we admittedly sent a direct message to them instead of a public tweet. We also tweeted Delta to help us get money back on an item they broke in transit and they were great in quickly giving us a phone number to get started. But in One Mile At A Time’s article, they showed how the airlines’ priorities can sometimes get in the way of good customer service. We agree that it does depend on the airline (or hotel) and the problem you are asking them about.
Have you ever tweeted a company to help get resolution for a problem? How well was it resolved (or not)?
Like this post? Please share it! We have plenty more just like it and would love if you decided to hang around and clicked the button on the top (if you’re on your computer) or the bottom (if you’re on your phone/tablet) of this page to follow our blog and get emailed notifications of when we post (it’s usually just two or three times a day). Or maybe you’d like to join our Facebook group, where we talk and ask questions about travel (including Disney parks), creative ways to earn frequent flyer miles and hotel points, how to save money on or for your trips, get access to travel articles you may not see otherwise, etc. Whether you’ve read our posts before or this is the first time you’re stopping by, we’re really glad you’re here and hope you come back to visit again!
This post first appeared on Your Mileage May Vary